Getting Started

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15 articles in this collection
Written by Nick Cicero, Tara Van Skiver, and Arin Segal

What Types of Paid vs Organic Impressions Does Conviva Social Insights Measure?

Paid vs Organic Metrics Tracked Across Conviva Social Insights
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Written by Arin Segal
Updated over a week ago

Why are Instagram Stories not populating in the Studio?

Instagram Stories
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Written by Tara Van Skiver
Updated over a week ago

How to Authenticate your Facebook and Instagram Account into Conviva Social Insights

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Written by Nick Cicero
Updated over a week ago

Once I connect when will data appear in Conviva Social Insights?

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Written by Nick Cicero
Updated over a week ago

How do I Connect my YouTube Channel?

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Written by Nick Cicero
Updated over a week ago

Where do I log into Conviva Social Insights?

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Written by Nick Cicero
Updated over a week ago

What Role do I need to be on Facebook to capture Live Video and Instagram Data?

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Written by Nick Cicero
Updated over a week ago

If my password changes on a social channel, do I need to update in Conviva Social Insights?

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Written by Nick Cicero
Updated over a week ago

Can multiple users work in Conviva Social Insights at once?

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Written by Nick Cicero
Updated over a week ago

Why am I not seeing one of the social channels for my Brand Account?

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Written by Nick Cicero
Updated over a week ago

When I authenticate Facebook, why it is asking for my personal account?

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Written by Nick Cicero
Updated over a week ago

I’m an admin on multiple Facebook pages. Can I select which accounts to allow Conviva access to?

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Written by Nick Cicero
Updated over a week ago

Who Can I Contact if There is an Issue?

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Written by Nick Cicero
Updated over a week ago

How do I set up Facebook Live Analytics?

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Written by Nick Cicero
Updated over a week ago

How can I authenticate multiple Instagram, Twitter, or YouTube accounts?

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Written by Nick Cicero
Updated over a week ago