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Why are my IGTV Videos Missing?
Why are my IGTV Videos Missing?
Nick Cicero avatar
Written by Nick Cicero
Updated over a week ago

In order for Conviva to collect your IGTV videos:

  • Your account must be set to a business or creator profile

  • You must post an IGTV video through the native IG app, or Creator studio and you must have “Post a Preview” or “Share Preview to Feed" enabled/toggled on during the IGTV media publishing process. See here and here for more details on enabling “Post a Preview” or “Share Preview to Feed".

  • If you're using a third-party publishing tool check with them to ensure you are properly publishing

  • If you've followed the above steps and you're still missing your IGTV data, contact Support for further help.

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