Connecting Your Facebook Pages

  • Prior to logging into Conviva Social Insights, sign into Facebook with the account with admin rights to the fan page you want to track. 
  • Enter your supplied username and password 
  • Upon signing in you will be prompted to connect your social channels 
  • Click Connect Facebook 
  • A Facebook confirmation will appear Click [Continue as XYZ] 
  • Enable Conviva Social Insights access to the e-mail and profile to pull your video insights for pages 
  • Note: Conviva Social Insights only pulls analytics on Facebook Page accounts and we receive no personal Facebook permissions 
  • Final authorization confirmation Click [OK] 
  • Within 24 hours, your Facebook data will appear under the “Analytics” tab of Social Insights

Connecting Your Instagram Account

  • Prior to logging into Conviva Social Insights, sign into Instagram with the account that is needed for analytics.
  • Log into the Conviva Social Insights Studio
  • Enter your supplied username and password
  • Upon signing in you will be prompted to connect your social channels 
  • Click Connect Instagram
  • You will be redirected to Instagram, where a confirmation will appear 
  • Click [Authorize as XYZ] 
  • Enable Conviva Social Insights access to basic information and public content to retrieve insights for accounts
  • Note: Conviva Social Insights only pulls media and analytics on Instagram accounts and Instagram does not share your password with us. 
  • Within 24 hours, your Instagram data will appear under the “Analytics” tab of Social Insights.
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