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How to Authenticate your Facebook and Instagram Account into Conviva Social Insights
How to Authenticate your Facebook and Instagram Account into Conviva Social Insights
Nick Cicero avatar
Written by Nick Cicero
Updated over a week ago

Connecting Your Facebook Pages

  • Prior to logging into Conviva Social Insights, sign into Facebook with the account with admin rights to the fan page you want to track. 

  • Enter your supplied username and password 

  • Upon signing in you will be prompted to connect your social channels 

  • Click Connect Facebook 

  • A Facebook confirmation will appear Click [Continue as XYZ] 

  • Enable Conviva Social Insights access to the e-mail and profile to pull your video insights for pages 

  • Note: Conviva Social Insights only pulls analytics on Facebook Page accounts and we receive no personal Facebook permissions 

  • Final authorization confirmation Click [OK] 

  • Within 24 hours, your Facebook data will appear under the “Analytics” tab of Social Insights

Connecting Your Instagram Account

  • Prior to logging into Conviva Social Insights, sign into Instagram with the account that is needed for analytics.

  • Log into the Conviva Social Insights Studio

  • Enter your supplied username and password

  • Upon signing in you will be prompted to connect your social channels 

  • Click Connect Instagram

  • You will be redirected to Instagram, where a confirmation will appear 

  • Click [Authorize as XYZ] 

  • Enable Conviva Social Insights access to basic information and public content to retrieve insights for accounts

  • Note: Conviva Social Insights only pulls media and analytics on Instagram accounts and Instagram does not share your password with us. 

  • Within 24 hours, your Instagram data will appear under the “Analytics” tab of Social Insights.

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