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Getting Started
New users start here
How to Add a User to Social Insights?
What Types of Paid vs Organic Impressions Does Conviva Social Insights Measure?
Why are Instagram Stories not populating in the Studio?
How to Authenticate your Facebook and Instagram Account into Conviva Social Insights
Once I connect when will data appear in Conviva Social Insights?
How do I Connect my YouTube Channel?
Where do I log into Conviva Social Insights?
What Role do I need to be on Facebook to capture Live Video and Instagram Data?
If my password changes on a social channel, do I need to update in Conviva Social Insights?
Can multiple users work in Conviva Social Insights at once?
Why am I not seeing one of the social channels for my Brand Account?
When I authenticate Facebook, why it is asking for my personal account?
I’m an admin on multiple Facebook pages. Can I select which accounts to allow Conviva access to?
Who Can I Contact if There is an Issue?
How do I set up Facebook Live Analytics?
How can I authenticate multiple Instagram, Twitter, or YouTube accounts?