Getting Started

How to Add a User to Social Insights?

Written by Tara Van Skiver
Updated over a week ago

What Types of Paid vs Organic Impressions Does Conviva Social Insights Measure?

Paid vs Organic Metrics Tracked Across Conviva Social Insights

Written by Arin Segal
Updated over a week ago

Why are Instagram Stories not populating in the Studio?

Instagram Stories

Written by Tara Van Skiver
Updated over a week ago

How to Authenticate your Facebook and Instagram Account into Conviva Social Insights

Written by Nick Cicero
Updated over a week ago

Once I connect when will data appear in Conviva Social Insights?

Written by Nick Cicero
Updated over a week ago

How do I Connect my YouTube Channel?

Written by Nick Cicero
Updated over a week ago

Where do I log into Conviva Social Insights?

Written by Nick Cicero
Updated over a week ago

What Role do I need to be on Facebook to capture Live Video and Instagram Data?

Written by Nick Cicero
Updated over a week ago

If my password changes on a social channel, do I need to update in Conviva Social Insights?

Written by Nick Cicero
Updated over a week ago

Can multiple users work in Conviva Social Insights at once?

Written by Nick Cicero
Updated over a week ago

Why am I not seeing one of the social channels for my Brand Account?

Written by Nick Cicero
Updated over a week ago

When I authenticate Facebook, why it is asking for my personal account?

Written by Nick Cicero
Updated over a week ago

I’m an admin on multiple Facebook pages. Can I select which accounts to allow Conviva access to?

Written by Nick Cicero
Updated over a week ago

Who Can I Contact if There is an Issue?

Written by Nick Cicero
Updated over a week ago

How do I set up Facebook Live Analytics?

Written by Nick Cicero
Updated over a week ago

How can I authenticate multiple Instagram, Twitter, or YouTube accounts?

Written by Nick Cicero
Updated over a week ago